Delivery Policy

What is delivered

Depending on your agreement, a delivery is one or more of:

• a working system set up in your own accounts (for example an n8n workflow, a WhatsApp Business connection, a website chat widget, a Google Sheet);
• the configuration, prompts and workflow files for that system;
• written documentation: what the system does, how to switch it off, and who to contact;
• the results of the tests run before go-live;
• a short handover call, by video or phone.

We do not sell or ship physical goods. There are no shipping charges.

How it is delivered

Systems are built and installed in accounts that you own, using access you give us. Files and documentation are sent by email or shared through your own cloud storage. You get a confirmation email when each delivery is ready.

When

Delivery dates are set in your signed agreement. As a guide, a first working version of an AI front desk or a single workflow takes one to four weeks from the start date, depending on its size. The start date is the later of the date the first invoice is paid and the date you give us the access and information we need.

Sign-off

Before a system goes live we show it working against the test cases agreed in writing. You then have 7 days to sign it off or tell us what does not match the agreement; we fix it and show you again. A system is accepted when you sign it off, or when it has been used in your business for 7 days without a reported problem.

After delivery

Defects against the agreed scope are fixed free during the warranty period (30 days unless your agreement says otherwise). Ongoing monitoring, fixes and changes are available as optional monthly support.

Delays

If we expect to miss a delivery date, we tell you in writing as soon as we know, with a new date. If a delivery is late by more than 30 days through our fault, you may cancel that part of the work and get a refund for it under our Refund & Cancellation Policy.

Questions: pradeep@mlrglobalenterprises.com or +91 7340633635.