Refund & Cancellation
Last updated 2 November 2026. Our services are custom digital work, so refunds depend on how much of the work has been done.
This policy applies to every payment made to MLR Global Enterprises (Pradeep Rathore). Your signed agreement may give more detail; where it gives you more, it applies.
Cancelling before work starts
If you cancel in writing before we have started work under the agreement, we refund 100% of what you paid.
Cancelling during a project
If you cancel after work has started, we refund what you paid minus the value of the work already done, worked out from the milestones in your agreement (or, where there are none, from the share of the agreed work completed). We send you a written breakdown, and hand over everything you have paid for.
After delivery
Once you have signed off a delivery (or used it in your business for 7 days without reporting a problem), that part of the work is accepted and is not refundable. Defects in what we delivered, against the agreed scope, are fixed free of charge during the warranty period in your agreement (30 days unless it says otherwise). If we cannot fix a material defect within a reasonable time, we refund the fees for the affected part.
Monthly support
- You can cancel monthly support at any time by email. It ends at the end of the current paid month and is not renewed.
- The current month is not refunded, except where we failed to provide the support.
- If you paid for several months in advance, the unused full months are refunded.
If we cancel
If we cancel a project for any reason other than your breach of the agreement, we refund everything you paid for work not yet delivered.
Third-party costs
Costs you pay directly to other providers (hosting, AI model, WhatsApp, domains and similar) are governed by those providers' own refund terms. If we paid such a cost on your behalf with your written approval, it is not refundable by us once incurred.
How to ask for a refund or cancel
Email pradeep@mlrglobalenterprises.com with the subject "Refund" or "Cancel", your name, business and invoice number. We confirm receipt within 2 working days and give you our decision, with the amount, within 7 working days.
How long a refund takes
Approved refunds are made to the original payment method: card payments are refunded through the payment gateway, and bank transfers back to the account that paid. We start the refund within 5 working days of approval. It then usually reaches you within 5 to 10 working days, depending on your bank or card issuer. Bank charges and currency conversion differences applied by your bank are outside our control.
Questions or complaints: our Grievance Officer, details in the Privacy Policy.