Questions and answers

Who are you? MLR Global Enterprises is the trading name under which Pradeep Rathore, an individual based near Manipal University Jaipur, Rajasthan, India, builds AI systems and automation for businesses.

Who is the legal party to an agreement? Pradeep Rathore, as an individual. MLR Global Enterprises is the name under which the work is offered, and agreements and invoices are issued by Pradeep Rathore.

Who will I deal with? Pradeep, directly, from the first message to support after go-live.

Where are your clients? Anywhere. Work is done online, and calls are held by video or phone.

Which channels does it work on? WhatsApp, website chat and website contact forms. Instagram direct messages are not supported yet.

Does it give medical advice? No. A fixed safety check runs before any AI is used. Medical and safety questions, emergencies and requests for a real person are handed to your staff, and the patient is given the clinic's phone and email.

Can it book appointments? It records booking requests (treatment, preferred date and time, contact details) for your staff. It never tells a patient an appointment is confirmed.

Does it connect to my booking software? Not in the standard version. It works alongside your existing system; your staff copy confirmed bookings across.

Do you store patient data? No. The system keeps its records in the clinic's own accounts, such as the clinic's own Google Sheet. We do not keep patient data on our systems.

What should patients not send? The chat is for enquiries and booking requests. Patients are told not to send medical records or health details.

Does it tell patients it is an AI? Yes. The first message says the patient is talking to an AI assistant and how to reach a person.

Which languages does it speak? English, with Arabic in development. Ask about others.

How much does it cost? Every project is quoted personally, based on the build effort and the return you can expect. See Pricing.

How do I pay? By card or bank transfer against an invoice, after a written agreement is signed.

Do you take payment before the agreement? No. You only pay an invoice issued under a signed agreement.

Can I get a refund? Yes, in the cases set out in our Refund & Cancellation Policy.

What else will I pay for? Running costs such as hosting, the AI model and WhatsApp fees, paid to those providers in your own accounts. The quote lists them.

How is the work delivered? Online, in your own accounts, with documentation. See the Delivery Policy.

Who owns the system? You do. It runs in accounts you own and pay for; we hold a login you can remove at any time.

What happens if something breaks? With monthly support, we fix it. Without support, fixes are quoted as needed. Defects in what we delivered are fixed free for the warranty period in your agreement.

How do I raise a complaint? Write to our Grievance Officer, details in the Privacy Policy.

Can I stop at any time? Monthly support can be cancelled with notice; see the Refund & Cancellation Policy.